Surveys people actually answer, honestly
Jaluru runs your check-ins and engagement surveys as phone conversations. Each person picks their moment, talks for a few minutes, and you hear what they really think.
of crew prefer talking to AI about how things are going. Jaluru was originally built to automate crew check-in surveys, and this is why.
“Unlike group meetings where people may be shy, this call format allows individuals to comfortably share their problems.” Crew member, from 172 crew surveyed after their callWhy a conversation beats a web form
A form records what people are willing to type. A conversation finds out what they mean.
| AI voice conversation | Web-only form | |
|---|---|---|
| A vague or evasive answer | The AI notices and asks a follow-up: "Can you give me an example?" | Accepted exactly as typed. "Fine" stays "fine". |
| Depth | People talk for minutes, in their own words, and say things they would never type. | A few words in a text box, or a row of ticks. |
| Completion | A call at a time each person chooses, with reminders by text and email. | A link in an inbox, opened once and abandoned part-way. |
| Accessibility | Just a phone call or a text. No app, no login and no training on a new system. Works for crew with English as a second language. | Needs a smartphone, a login, confident reading and writing. |
| Candour | 96% of crew prefer talking to AI. The private, one-to-one format gives them a safe space to speak openly. | Carefully self-edited. |
| Questions back | The AI answers questions from your handbook during the call. | None. |
| What you receive | A scored, summarised report, with anything that needs a manager flagged. | A spreadsheet of raw answers to read. |
Each person chooses their moment
Pick who to survey and when reminders should start. Each person gets a text with their own code, and replies when they are ready for the call.
- Your questions. Start from our standard check-in and edit it, or write your own.
- On shift or off. Calls can be taken while clocked in, so no extra pay is owed.
- One call, then a text. If someone misses the call, the AI texts rather than ringing again and again.
- Any survey you run today. New-starter check-ins, regular engagement surveys, manager feedback and exit interviews.
Reach the people behind the counter
Part-timers, weekend crew and people who never open a work email are the ones you most need to hear from, and the ones online surveys miss.
A phone call reaches all of them, and takes less of their time than a form.
Know who needs a conversation
Every answer is scored by the AI from 0 to 1 for how much it needs a manager's attention. Scores roll up from question, to survey, to person.
- Escalation alerts. An email when a score passes the threshold you set.
- Summary and transcript. Read the two-line summary, or the whole conversation.
- Safeguarding. Bullying, harassment or distress is flagged for HR straight away.
| Question | Answer | Escalation |
|---|---|---|
| How do you feel about working here? | 8 out of 10 | |
| Training support | None since first week; asked twice | |
| Interested in promotion? | Yes, trainer role | |
| Happy with your schedule? | Would like fewer closes |
Sentiment across every site
The survey summary report pulls everyone's answers together, for one store or all of them.
- For each question: how the answers are spread, an escalation score, and a short summary of what people said.
- The comments that matter. The ones that most need your attention are pulled out for you.
- Compare. One store month to month, or one store against another.
- Trends. Charts of survey and absence trends across your estate.
| Store | Yes | Escalation | Theme |
|---|---|---|---|
| Riverside | 88% | Team spirit | |
| High Street | 71% | Training gaps | |
| Retail Park | 83% | Flexible hours | |
| Station Road | 58% | Rota changes |
We take privacy and security seriously
Absence calls and interviews contain personal and health information. Jaluru is built to handle it carefully.
Stored and analysed in the UKRecords are held in London, and AI analysis of transcripts runs in the UK.
Protected accessTwo-step sign-in for every user, and every report PDF is password protected.
People make the decisionsThe AI records, summarises and flags. Managers decide what happens next.
GDPR erasure built inRemove a person's data in one step, with a confirmation you can forward to them.
Penetration testedRegular security testing of the live platform, with no critical or high findings in the latest test.
Clear contractsA Data Processing Addendum, plain-English privacy notices, and a sub-processor list on request.
See it with your own policies
A 30-minute demo, with a test line you can ring yourself. Most customers are live within 7 to 10 days.