It sounds like a colleague, and it knows your handbook
Jaluru is built on the latest generation of conversational voice AI: fast enough to feel natural, and grounded in your own policies.
Low-latency voice, at the pace of real conversation
Old phone systems make people wait, repeat themselves and press 1. Jaluru's AI replies quickly enough that the conversation flows.
- Low latency. Speech is understood and answered in real time, without awkward pauses.
- Interruptible. If someone talks over the AI, it stops and listens.
- Human-quality voices. Warm, natural voices with a choice of regional accents. You name your AI.
- Knows who is calling. It greets people by name and remembers earlier conversations.
Trained on your policies, not the internet
Upload your employee handbook, sickness policy, benefits guides and anything else your crew ask about. The AI answers from those documents, in your words.
- Your documents. PDFs and Word files, updated whenever your policies change.
- Your rules. Notice periods, food safety exclusions and absence types are configured for your business.
- Grounded answers. When the AI does not know, it says so and points the person to their manager.
- Per company. Your knowledge base is yours alone.
| Document | Type | Status |
|---|---|---|
| Employee Handbook 2026 | active | |
| Sickness Absence Policy | active | |
| Employee Assistance Programme | active | |
| Uniform and appearance | Word | active |
| "Self-certificates go to payroll" | Note | active |
It notices when someone is being vague
This is the difference between a conversation and a form. When an answer is vague, or avoids the question, the AI asks again in a different way.
- "Flu" becomes a question about actual symptoms, because food safety depends on them.
- "It's fine" becomes "When did you last…?"
- "I'm a team player" becomes "Tell me about a time."
- Never pushy. It accepts a clear answer, and never argues.
Voice, text and email working together
Calls in, calls out
People ring your dedicated number at any hour, or ask for a call by replying to a text. The AI rings back in seconds.
Texts and emails
Reminders, confirmations and reports go out by SMS and email, to crew and to managers, in your branding.
Understands messy speech
Phone lines are noisy and people mumble. Reports are written from what was meant, and never quote a mis-hearing.
More than one language
Built for workforces where English is often a second language. The AI checks before switching language.
Analysis you can trust
After each call a second AI model reads the transcript, scores each answer and writes the summary, with evidence.
Nothing for crew to learn
Crew don't need to be trained on a new system. It's just a phone call or a text message.
Trained on food safety rules
The AI knows which symptoms mean staying away from food, and for how long, and applies the rule the same way on every call.
Crew prefer it
96% of crew prefer talking to AI about absence and wellbeing. They value a private, one-to-one conversation.
A person is always available
The AI never pretends to be a person, and anyone can ask for one. Decisions are made by your managers.
We take privacy and security seriously
Absence calls and interviews contain personal and health information. Jaluru is built to handle it carefully.
Stored and analysed in the UKRecords are held in London, and AI analysis of transcripts runs in the UK.
Protected accessTwo-step sign-in for every user, and every report PDF is password protected.
People make the decisionsThe AI records, summarises and flags. Managers decide what happens next.
GDPR erasure built inRemove a person's data in one step, with a confirmation you can forward to them.
Penetration testedRegular security testing of the live platform, with no critical or high findings in the latest test.
Clear contractsA Data Processing Addendum, plain-English privacy notices, and a sub-processor list on request.
See it with your own policies
A 30-minute demo, with a test line you can ring yourself. Most customers are live within 7 to 10 days.