We take privacy and security seriously
Absence calls, surveys and interviews contain personal information, and sometimes health information. Protecting it is part of the product, not an afterthought.
Stored and analysed in the UK
Crew records, transcripts and reports are stored in Amazon Web Services' London region. The AI model that scores and summarises transcripts runs in the UK too, with no cross-region processing.
Protected access
Every user signs in with a password and an authenticator app. Managers of a single store see only their own store. Every report PDF is password protected.
Data minimisation and erasure
We keep only what is needed. Call recordings are kept for 90 days by default, and you can shorten that. A GDPR erasure request is one step, with a confirmation you can forward to the person.
Tested security
The live platform is penetration tested regularly. The most recent test found no critical or high-severity issues. Controls include a strict content security policy, signed webhooks, private storage and modern TLS throughout.
People make the decisions
The AI records, summarises, scores and recommends. It never makes a hiring decision, issues a warning or rejects an applicant. Applicants are told they are speaking to an AI and can ask for a person.
Sensitive detail goes to the right inbox
Shared store inboxes receive a short notice with no transcript. Full reports go only to the named managers you choose.
No tracking on this website
This site uses no analytics, advertising or tracking cookies.
Monitored around the clock
Automated monitoring checks every part of the call path, and a daily review looks for calls that were handled wrongly, not just ones that failed.
Sub-processors
We use a small number of specialist providers for hosting, telephony and voice AI, each bound by the safeguards in our Data Processing Addendum. The current list of sub-processors is available to customers and prospective customers on request from privacy@jaluru.com.
Documents
- Privacy Policy
- Data Processing Addendum and Recruitment Screening schedule
- Notice for job applicants
- Terms of Service
Questions about privacy or security: privacy@jaluru.com.
See it with your own policies
A 30-minute demo, with a test line you can ring yourself. Most customers are live within 7 to 10 days.